{"id":6241,"date":"2023-01-11T11:27:04","date_gmt":"2023-01-11T11:27:04","guid":{"rendered":"https:\/\/mfcservices.nl\/?page_id=6241"},"modified":"2023-01-11T20:06:28","modified_gmt":"2023-01-11T20:06:28","slug":"unified-service-management","status":"publish","type":"page","link":"https:\/\/mfcservices.nl\/en\/eng\/unified-service-management\/","title":{"rendered":"Unified Service Management"},"content":{"rendered":"
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Unified Service Management (USM)<\/h2>\r\n
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Managing service delivery is universal: whether you are managing a facility task area such as Building Management, Human Resources, ICT, Security or a task such as Mechanization, it is and always will be service delivery. This requires cooperation between participating parties and some degree of standardization to function as a link in chains and networks.<\/p>\n

USM is a universal methodical approach for service management. Based on business principles and an explicit service management architecture.<\/p>\n

The USM method describes a standardized service management system for setting up the organization, routines and resources of an (internal) service provider.<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Customer \u2013 Provider interaction model<\/h2>
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Mechanization is a very critical facility for your operations that must be supported.<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t

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Focus on workflows<\/h2>\r\n
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A service organization using USM can establish a service organization with only five processes<\/strong> and eight workflows<\/strong>. The USM process model is an extremely simple, comprehensive, integrated, non-redundant \u201cend-to-end\u201d process model for a service organization.<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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With this clear and simple starting point, any service provider with USM can quickly get work under control and set up tools effectively. This then opens the door to service excellence and innovation.<\/p>\n

Why USM as a service management system?<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t

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