Managing service delivery is universal: whether you are managing a facility task area such as Building Management, Human Resources, ICT, Security or a task such as Mechanization, it is and always will be service delivery. This requires cooperation between participating parties and some degree of standardization to function as a link in chains and networks.
USM is a universal methodical approach for service management. Based on business principles and an explicit service management architecture.
The USM method describes a standardized service management system for setting up the organization, routines and resources of an (internal) service provider.